Finance Service

arvato finance services is an established provider of complex and tailor-made billing, accounting and payment processing services worldwide. The portfolio comprises a broad range of financial back-office services, including Risk Management, Billing & Rating, A/R and A/P Management, Payment Processing, Collections and Customer Service.

These stand-alone, re-usable, service components - each combining the unique strengths of arvato finance in respect of people, process and systems capability - can be served individually, bundled and/or customised to address the individual needs of a client.

Continuous improvements to the services on both the technical and operational level, as well as the increasing geographic coverage, make arvato finance an attractive and valuable outsourcing partner for global billing and accounting solutions.

Risk Management

        ＞ Validation and verification of customer and payment information in B-to-B as well as B-to-C            environment
      ＞ Database clearing through duplicate checks
      ＞ Use of micro-geographic scoring
      ＞ Comparison with internal and external negative lists
      ＞ Implementation of risk scores based on our clients specific business case
      ＞ Application of credit limits
      ＞ Definition of method of payment

Billing and Rating

         ＞ Defining customer-specific and rules-based billing parameters, such as price and rate plans, as well as           various payment cycles (time- and volume-based)
      ＞ Database clearing through duplicate checks
      ＞ Use of micro-geographic scoring
      ＞ Comparison with internal and external negative lists
      ＞ Implementation of risk scores based on our clients specific business case
      ＞ Application of credit limits
      ＞ Definition of method of payment

A/P & A/R Management

      ＞ Management of international client as well as supplier and partner accounts
      ＞ monitoring and comparison of the customer accounts in the system
      ＞ Process-oriented handling of all exceptions (reversed debits, charge backs etc.)
      ＞ Fully automated backend processes (payment matching, credit voucher processing, write-
            offs)
      ＞ commercial dunning procedures
      ＞ Mediation of fees and interest
      ＞ Linking of various collection agencies
      ＞ Automatic synchronization of customer data between accounting and customer services

Payment Processing

      ＞ Credit cards
      ＞ Debit cards
      ＞ Electronic transfers
      ＞ Direct debits
      ＞ Cheques

Dunning and Collections

      ＞ Individual scalability of commercial dunning process
      ＞ Collection processes in three stages (pre-judicial, judicial and post-judicial procedures)
      ＞ Consideration of sector- and business-specific conditions
      ＞ Sharing of bad debt loss (optional)
      ＞ Automated invoicing process and electronic invoice presentation

Reporting

      ＞ Order-to-cash reconciliation
      ＞ Overviews of all affected P&L (profit & loss) and balance sheet items
      ＞ Differentiated sales and tax reports
      ＞ Success statistics
      ＞ Reports on outstanding receivables and bad debt losses
      ＞ Analysis reports on attempted fraud
      ＞ Trend curve reports




For further information, please contact sales support line: 021 54415577 or
email to lily.lu@bertelsmann.com.cn